NAMF - North American Mahjong Federation
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NAMF FAQ

General

Q: What is NAMF?
A: NAMF is the official membership organization for Mahjong Players and Supporters in the USA, Canada and Mexico. It has been formed to promote the study and knowledge of Mahjong and to encourage development of Mahjong Clubs and State and Regional Associations. NAMF plans to host online and live tournaments for Mahjong players of all levels.
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Q: What is Mahjong?
A: Mahjong is a Chinese game of skill, which involves four players. Similar to gin rummy, the object of the game is to build sets, as well as get the highest point value. In order to do this, each player selects and discards tiles until an entire set of combinations has been made.
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Q: Why become a NAMF Member?
A: As a NAMF member you will receive an official NAMF membership card, an official rating, you will be able to participate in sanctioned ranking. You will also not only hear about official live and online tournaments before anyone else, you will be able to take part too! As a valued NAMF member you will also receive special discounts and offers on merchandise.
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Q: How will I be informed of tournaments?
A: As NAMF member you'll be receiving our NAMF newsletter by email and/or by US mail
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Q: Where can I play Mahjong?
A: We will be forming Meet Up groups around American in the hope that all of our Members can take part in live Mahjong games. You can also practice for the NAMF tournaments online at www.facebook.com
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Q: Where can I learn Mahjong?
A: There are many ways to learn Mahjong; from books, lessons from Mahjong teachers, from DVDs. NAMF also provides the most popular Mahjong Rules.
We will be forming Meet Up groups around America and will try to form beginner groups so newcomers to Mahjong can practice and play against other beginners. You can also learn and practice online at www.facebook.com where you can take part in tutorial sessions.
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Q: How do I contact North American Mahjong Federation (NAMF)?
A: The easiest way to get in touch with us is to fill in the Contact Us form.
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Social Network Community Application

Q: Can I chat to other players?
A: Yes, you can chat in the lobby and during the game
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Q: How do I send a private message?
A: You need to add the user to your friends list and then you can send private messages to him/her.
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Q: Where do I report abuse or harassment?
A: If another player is harassing you or violating our Rules of Conduct, you may report that player via our contact us form. Please be sure to include the person's player name as well as the date, time, and a description of the incident.
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Q: Rules of conduct using NAMF’s mahjong application.
A: NAMF reserves the right to ban users who violate these standards, or who in any way abuses the community purpose of the chat areas of the application.
  1. You must be at least 18 years old to participate in any mahjong games.
  2. Profanity, obscenities, or the use of **asterisks** or other "masking" characters to disguise such words, is not permitted.
  3. Obscene, lewd, slanderous, pornographic, abusive, violent, insulting, indecent, threatening and harassing language of any kind will not be tolerated.
  4. Site player names will be displayed as 'Your Name'; impersonating other players is not allowed.
  5. Opinions or comments on the subject at hand are welcomed, but attacking (flaming) individuals, companies or products is not allowed.
  6. Advertising or promotion of other companies or URLs is not allowed.
  7. Do not share personal information (your full name, phone number, home address, password) with others on the site.
  8. No advertising of any kind is allowed in messages.
  9. No copyrighted materials are allowed in messages.
  10. Information disclosed in the chat rooms becomes property of the Site and is revealed to the public. NAMF is not responsible for any information you choose to disclose to others.
  11. Advanced fonts, java, tables, html, or other programming codes or commands are not allowed in messages.
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Q: If I type a profane word in the Public Chat how long am I banned for? How does the system work?
A: The Auto-ban system was implemented in order to prevent any profane words reach the Public Chat and create a friendly atmosphere on our site. Here is the way the system works if players resort to any word that is in our profanity filter.
  1. First Offense: Polite request;
  2. Second Offense: Issue warning;
  3. Third Offense: ban the user for 3 hours;
  4. Fourth Offense: ban the user for 3 hours;
  5. Fifth Offense: Issue second warning;
  6. Sixth Offense: Ban the user for 24 hours;
  7. Seventh Offense: Final warning;
  8. Eighth Offense: Expulsion/Account Termination
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Technical Support

General Support

Q: How can I play the games if I am behind a firewall?
A: Many companies and organizations restrict access to outside data using a "firewall". A firewall is a set of policies that permit some activity and deny others; this is accomplished through software installed on the organization's networks. If a company only permits activity for duties they perform and know about, they know they can feel safe keeping the Web ports open.
If you try to play one of our games and the game software on your computer is unable to connect you to our game server, you will see a blue notification box telling you that you might be behind a firewall. Try selecting the option that says, "I might be behind a firewall. Try bypassing a firewall once." This will set the game software to connect you to our game server using the same port as your internet browser, which should get through the firewall and allow you to play the game.
If that works for you, then you can set the game software to always bypass your firewall by selecting, "I am sure that I am behind a firewall. Always connect bypassing it." This will prevent you from seeing the firewall notification in the future.
If you try to bypass the firewall and are still unable to play the game, then you may need to try turning off the firewall software (if you are on a home computer). Or, you may be experiencing a different issue, such as a problem with your internet connectivity.
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Q: I keep losing my connection. What should I do?
A: There are a number of reasons why you get disconnected from the game. MahjongTime has fast & underutilized servers & a direct internet backbone connection via an extremely fast 100 Mb/s full duplex lines.
Depending on your location, however, there can be up to 20-30 intermediate networks that connect you to NAMF server - each of them is a potential point of an 'occasional' failure. Although it is quite rare, but MahjongTime.com Tier 1 network has short term outages as well.
To minimize the chance of a disconnection, when you are playing avoid, whenever possible, downloading files, receiving mail, using VoIP phones, or other bandwidth-consuming applications. The fewer applications you are running, the better.
The best connectivity test can be achieved with a shareware product VisualRoute available from VisualWare.com. To test all the intermediate networks go to this page: http://visualroute.visualware.com and type for the server address this IP: 130.94.88.148
Note that the quality of your connection to your ISP, the quality of their connection to the internet backbones, and the quality of all paths between them and NAMF will have an impact on the speed of your connection.
If your connectivity is less than optimal for your modem speed and location, then somewhere on the internet — between your computer and the NAMF server conditions are less than optimal
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Q: If my connection fails, am I kicked out of the game?
A: Yes, you are. If it happens simply re-login and re-join the game. When you are disconnected, our game engine will wait for you to reconnect for certain amount of time, and will make a move on your behalf when the time expires.

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Q: Will cordless phone interfere with wireless internet?
A: The answer is yes. It can if you use a 2.4 GHz phone. This is the same frequency as your wireless router. It probably will not be noticed unless you have a lot of other things interfering such as satellite dishes and some remote controls also. Plus if you have a lot of other wireless in the area. It can cause problems as well.
More and more households and businesses today use cordless phones, made by a variety of companies. Cordless phones operate on 3 different frequencies, 900MHz, 2.4GHz, and 5.8 GHz. Do those last two frequencies sound familiar? Yep, at least the 2.4GHz and 5.8 GHz frequencies fall in the same frequency bands as 802.11b and 802.11a wireless LANs, respectively -- and the use of the phones can cause significant interference to your WLAN.
Potential 802.11b Interference
The majority of cordless phones in use today are 2.4GHz models. These phones, innocent as they may seem, reap devastating effects on 802.11b WLANs. There are cases where 2.4GHz phones severely interfere with 802.11b. Some 802.11b WLANs have even been totally shut down by somebody simply answering a 2.4GHz cordless phone.

Resolutions to Consider
What can you do to eliminate the effects a cordless phone has on your WLAN? There are a number of solutions, some of which are guaranteed to work and others that may significantly lower the interference level. The fail-safe solutions all consist of replacing equipment.
If your interference is coming from a 2.4GHz phone, the sure fire solution is to change to a 900MHz or 5.8 GHz phone or switch the WLAN to 802.11a. Both methods will eliminate the interference. These solutions are the most effective, but also the most expensive.
Before spending lots of money on new hardware, consider the following less expensive (but possibly less effective) approaches:
  1. With 802.11b systems, try changing the channel on the access point (at least try 1, 6, and 11). Anecdotally, people have found that they have the least interference on channel 11.
  2. With 802.11a systems, change to any one of the channels that are not in use by the cordless phone.
  3. Change the location of the access point or the cordless phone base. Maximize the distance between the cordless phones and WLAN devices, especially WLAN users operating on the fringes of the access point range.
  4. If you have the option, use an external, remote antenna on your computer. This will let you place the antenna as far away as possible from a cordless phone.
There are no guarantees that these actions will work, but they may cut the interference enough to allow acceptable performance. The most attractive aspect of these solutions, however, is the fact that they are free.
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Q: How do I clear the cache of my browser?
A: In most cases login problems can be resolved by clearing your browser history files. To find out how to clear your browser History (Cache) follow the instructions listed below:

If you have Internet Explorer:
  1. Up top in the pull-down menus (File, Edit, Tools etc.)
  2. Click Tools
  3. Then Internet Options
  4. This brings up a dialog with 6 tabs across the top (General, Security, Content, ...)
  5. Click General;
  6. Then look for Temporary Internet Files
  7. Click Delete Files
  8. Then if it appears, check off Delete all offline content
  9. Then click OK
  10. Click OK again and this should clear all cached pages.
If you have AOL:
  1. From the My AOL menu, on the AOL toolbar
  2. Click Preferences
  3. Then Click WWW
  4. Look for the Temporary Internet Files
  5. Click Delete Files
  6. Then click OK
  7. That should clear your cache and give you a fresh start.
If you have Netscape:
  1. Up top in the pull-down menus (File, Edit, etc.)
  2. Click Edit
  3. Then Preferences
  4. Find Advanced
  5. Click the + sign in front of the word, advanced
  6. You'll see Cache, Proxies, etc...
  7. Click Cache
  8. On the right you'll see, buttons labeled Clear Memory Cache and Clear Disk Cache
  9. First, click Clear Memory Cache when the "?" dialog appears click OK
  10. Then click Clear Disk Cache, when the "?" dialog appears, click OK
  11. Click OK again to close the Cache Dialog box.
  12. This will clear all old info from your browser and the error should be finished.
If you have Firefox:
  1. Open the Tools menu
  2. Select Options
  3. Open the Privacy tab and select Cache sub-category.
  4. Click the Clear cache now button.
  5. Click OK to clear browser cache.

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Q: I am having technical trouble, what do I do?
A: In case you are having technical trouble contact Live Help, submit a bug report, click on the "Contact us" tab on the home page and enter the problem you are experiencing in the "Body" box. You can also look through the other questions on our FAQ page to check out if we have already answered your question.
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Game Errors

Q: The system always tells me that I've already moved or it's not your turn? What can I do?
A: The system can move your tiles if you do not discard your tiles on time. The best solution for this is to play games with higher time limit. In most cases it solves the problem.

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Q: What does it mean when I get a message that says "connection timed out"?
A: This usually means that you have lost the internet connection. Simply re-login and re-join the game that you are currently playing.

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